Bromspec MotorWorks are proud to be members of the ‘Trust My Garage’ Code of Practice
The Trust My Garage (“TMG”) Code of Practice (“the Code”) is administered by Retail Motor Industry Standards & Certification (RMISC) and sets out the obligations that members of the TMG Code (“Members”) have to their Customers.
In addition to complying with all applicable laws and regulations as they apply to Customers (including, but not limited to, those laws and regulations relating to the sale of goods, supply of services, unfair contract terms, trade descriptions and consumer protection generally), Members are obliged to adopt the Code in its entirety and ensure that all their staff are fully aware of their roles and responsibilities under the Code. Members must ensure that their staff complies with the spirit as well as the letter of this Code.
The Code details TMG Members’ commitments to the Customer in the provision of service, warranty and repair of Vehicles in a number of areas. These areas include:
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Advertising
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Booking in of Work
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Completion of Work and other pre-service issues
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Invoicing, billing and payment
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Competence
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Complaints and compliance
Membership of TMG demonstrates the desire for Members to operate responsibly and to deal with Customers fairly, courteously and in accordance with good industry practice. This includes the Member not engaging in high pressure selling, providing sensitive treatment for vulnerable Customers and providing full written information to Customers on request.
Members must also provide Customers with clear and accurate information on the availability and price of services and goods, routine servicing and all warranties and guarantees.
Customers have the confidence of knowing that any complaint they have in respect of a Member or Work done or not done by a Member will be handled speedily and cost effectively by that Member and the Alternative Dispute Resolution provider in accordance with the Complaint Process set out in this Code.